Operational Risk Assessment in 3PL for Maritime Transportation

Supply chain risk management is an important activity in current supply chain management. Operational risk is one of the most important risks in supply chains. The operational risk assessment process includes risk identification and evaluation and prioritization. On the other hand, the participation of Third Party Logistics providers (3PL) in supply chains has been increasing, and it is important to consider how their presence affects risk management. Maritime transportation is a fundamental activity in global supply chain and it is essential for the commercial trade. We propose a multicriteria approach for risk assessment in a 3PL company for maritime transportation. The multicriteria model uses Fuzzy QFD for risk evaluation and prioritization. The approach is applied in an international company with a branch office located in Colombia.